Customer Testimonials
Muy buen vendedor y muy buen trato de Victor Hughes😍, muchas gracias, para todo el personal
I had an outstanding experience working with Armando at Chapman GMC in Yuma.
I had been searching for the right Yukon XL Denali for quite some time and had several frustrating experiences with other dealerships along the way. Armando was professional, responsive, and straightforward throughout the entire process.
Since I was purchasing the vehicle from Texas, communication was extremely important. Armando answered my questions, provided the information I requested, and helped make the transaction as smooth as possible despite the distance.
What stood out most was that I never felt pressured. He was easy to work with, transparent about the ... Read More DealerRater - Jun 16, 2026
Excellent purchase experience! Thanks a lot to mr. Haro salesman for take the time for explaining everything…..
Great experience, very professional! I was in and out in about 2 hours, communication between office and myself was great and on point
We recently purchased a new 2026 Tahoe from Chapman Yuma and I want to separate two very different experiences we had during the process.
First, our salesman Manuel was excellent. He was patient, professional, helpful, and worked with us throughout the entire purchase. We genuinely appreciated the way he treated us and were very satisfied with his customer service.
Unfortunately, our experience with finance manager Joseph Schwaderer in the finance department was completely different.
From the beginning, I made it very clear that I did not want extended warranties, additional protection packages, or GAP coverage through the dealership. Despite repeatedly declining ... Read More DealerRater - May 18, 2026
Carlos w/ Chapman Chevrolet Service Department was absolutely amazing. Always kept me up to date on all issues with my truck. Sadly, the Extended Warranty with DLP was absolute trash and never responded to any emails, and even with calls they would lie and push the goalposts back further. However, Carlos was on the ball and made sure everything was as good as good can be. I have no issues with Chapman Service and will gladly take my truck back there anytime i need anything done, because i know there is an advocate in the service department for the public :).
We are very happy with the Professional and Personal care provided by the sales team. A special thank you for Evis Perez in service Ryan Weick in sales & Jesse Ramirez Finance Manager. Thanks again, Mike & LuSandra Dahin
Service was good but mechanic forgot to put back some bolts could be faster when you have an appointment
they were ok to deal with but I question the service department pushing extras you may or may not need
Jesus was excellent in the sales process. He kept the process moving forward and kept his Manager Nathan engaged. After discussion and deliberation, we were able to close the deal. I felt I was treated very fairly and I'm extremely satisfied with my new EV Equinox.
It was a painless experience. Everyone I spoke with was very professional and helpful. I would highly recommend them.
Great service and was greeted up arrival. All my questions were answered. Had no problems understanding everything explained after the service was completed.
Everyone was very welcoming, friendly, and patient. This was the best car buying experience ever!
Muy bien vendedor Enrique Kike Rojas Very Good car sales Enrique like Rojas recommended for sure
I’m only leaving a review in hopes that the emails and text messages will stop from this dealership. I was clear that I was from out of town yet they still wanted to upsell me on services and even offered to give me the current trade in value of my car in case I wanted to trade it in… it’s a 2024 and only has 16K miles on it; pretty sure I’d like to keep it for awhile.
I've been shopping for a truck and on two separate occasions I noted a great deal on a truck only to be told it just sold. The explanation as to why it was still advertised is it can take some time to remove ad. OK just saying buyer beware
Jesus Mendivil and David did an excelletn job for me! Great customer service, with prompt responses. I'm very pleased with the car too!
My expectations were far exceeded at Chapman Chevrolet. Juan In service, was exceptional. He answered all my questions and went far beyond what I expected. Thank you so much Juan for your help I really truly appreciate it Again, also in your sales department, Manny, was another exceptional employee at Chapman motors. Went far and beyond what I expected he was courteous, professional, and made it a joy to purchase my GMC Denali. Thank you so much everyone at Chapman motors. I would highly recommend anyone to your Dealerships! Fine work guys all of you
Upon being greeted by Jesus from the sales team we were guided through the purchase process quickly and efficiently!
good estimate and quick work professional attention to detail. a a a a a a a a a a a
CHARGING $261.50 FOR A QUIK LUBE IS WAY HIGHER THAN LAST YEAR, PRICE GAUGING.
LAST YEAR WAS $200 WHICH IS STILL QUITE HIGH CONSIDERING THAT YOU SENT ME A COUPON AROUND SEP/OCT 24 FOR $158.99 FOR THE SAME SERVICE. YOU DID SEE THE ERROR OF YOUR WAYS SO YOU GAVE ME BACK $37.50 ON 1/31/25 MAKING IT $224 FOR THE QUIK LUBE BUT THAT IS 10% HIGHER THAN THE PREVIOUS YEAR OF $200 WHEN INFLATION ACCORDING TO THE FEDERAL RESERVE IN 3% i guess because inflation is on everyone's mind nowadays that businesses can capitalize on price gauging and get away with it. they have made this car ... Read More DealerRater - Feb 5, 2025
Our sales representative was the best we ever had . Showed us the perfect car my husband wanted . Yes I will refer my friends to see our sales person.
I was parked in line for 1/2 hour waiting for someone to help me. I finally got out of my vehicle and went inside and finally got help. No one told me I had to go inside. I saw several service writers come out and help people so I just thought you wanted me to wait in my car. You need a sign that says what to do!!!
Our elderly parents went to Chapman gmc to get their air conditioner fixed and were told it would be a couple of days. After they got home they started getting calls with all that was wrong with the car to include even getting the tires rotated, they declined all of that and told them they just wanted the air conditioner fixed. Next they got a call telling them the car wouldn’t start and it needed an ignition switch which had to be ordered. A couple of days they went in to ask what was taking so long and that’... Read More DealerRater - Dec 1, 2024
The people there are great very helpful with all your questions and usually try to follow up with you after your purchase
Even traveling from imperial valley you were ready for my appointment and had my truck in and out as planned and I was back on the road. Thank you for your professional service
Excellent service!!! Highly recommend !!! Service advisor was great and so professional!! ~~~ Also worked with Sal Pena.... and he is AWESOME !!!!! We purchase all our vehicles from this dealership!! Ryan is the best salesman!!!
WELL DONE. EVERYTHING WENT SMOOTH. I WOULD BUY ANOTHER CAR FROM THIS DEALERSHIP. HOPE MY CAR RUNS FOR A LONG TIME!
Chapman Chevrolet/GMC/Buick is a great dealership. I’ve owned multiple cars throughout the years and this dealership is number one in services in my opinion.
Courteous intake staff Comfortable waiting room with free refreshments. Dealership provided coupons for the services I needed that day. Free all points inspection.
Good place to buy a truck, sellers are very helpful , I went to buy a truck
Overall, great service. David in service is fantastic, great follow up. He's willing to discuss solutions, even on a minor issue like mine
STILL LONG WAIT TIMES for repair info even with appointment. Courtesy van drivers are great. Plan on having to get a rental vehicle-added expense!
It was easy to trade in my Toyota Camery for a used Chevy Colorado because John let us know what was happening each and every step. He told us to call him if we had any questions or problems and when we had problems with the app to manage our vehicle he got us connected and showed us how it worked. Thanks John
I needed a quick appointment for an oil change before starting our 3,000 mile return trip to Michigan. They were able to squeeze me in on the morning of our departure. I got the oil change and a comprehensive check-up, where they found that I needed a replacement cabin filter. The work was done quickly and efficiently. I felt that the final cost was reasonable, although I would have liked to have seen a military discount. The dealership itself was immaculate and the staff friendly and helpful. I would definitely come in again! Thank you!
I drove all the way from Wisconsin for the best deal on the best truck ever! The customer service from Saul Gonzalez & Carlos Solano was awesome!
Our salesman, John, was very pleasant and knowledgeable. He spent all the time we needed him to spend with us and never made us feel like we were wasting his time. We did purchase our car there. It did take a dealer exchange to get the vehicle we wanted and several days for that to take place but it was well worth it. John even set up all of the features and the entertainment center for me. I will recommend John and Chapman to all of our friends.
Made an appointment a week in advance and the day I dropped my truck off I was told they wouldn't get to it for three days, I said I would bring it back in three days and was told it doesn't work that way. Had the missing chips installed ,the steering wheel aligned, the intermittent outside air button replaced, truck sits 1/4" low on driver side and still does this took them ten and a half days to complete (10 1/2) and the truck was filthy from sitting on their lot for that long
Suppose to fix my heater and it's still broke. I don't have time to take it in right now, but will be taking it back
Andrew provided excellent customer service. His professional approach and excellent communication were greatly appreciated. He kept me informed on the status of my truck. I've never had such a good experience with as I got from the service department.
Best customer service in town. Thanks for everything.. Chapman and Salesman Enrique Kike Rojas you rock!! This is where you can probe your dreams can come true.
Terrible service at our routine oil change. We went in for a routine oil change and ended up spending 500 for the oil change, air filter, and a fuel filter. After leaving the dealership the oil was at 100%, the fuel filter is still at 6% and the air filter was 66%. I’ve bought my last seven cars from fisher and it’s my last one. The have always done my service but I never again.
Great and efficient service. Took care of the problem of my truck plus they did oil change and the pending recalls
Brought vehicle in for noise in hind end. Was told ‘it’s normal’. No diagnostics. Noise still present. Recommended services that were not due for another 40,000 miles.
Price was higher than last time and I wasn’t expecting it as no one stated the price and I had told them what I paid the last time. After washing my car they broke the clip on my bumper. They refunded me the difference but I think I will be going elsewhere.
They were very polite and courteous when I arrived. They asked about the reason for my visit and when I conveyed I had an appointment I was promptly taken care of.
Really bad experience , look the sales man , was new , He didn’t explain a lot of things , he don’t know anything about the car that he was selling, and at the end a lot of extra charges . I got the car , bc I need it and I don’t have time to spend looking for another car. But to this dealer , I will never come back
It was a positive experience. Ryan did a great job and I am happy with my purchase!
The service tech at Chapman reliably and efficiently took care of all the maintenance needs for our 2011 Malibu! We wouldn't let anyone else touch it, based on years of positive experiences. Peace of mind is a valuable thing these days!
Looked at several options and ended up purchasing a new to us 2017. Great deal.
Just wanted pass on the great responce from a confusing situation that nathan ott corected . After a difficult issue with Chase auto finance on a payoff on a vehicle that Chapman bought from me an he stuck with it very happy after a stressful citation he came through and resolved the problem in matter of minutes would recommend them any day of the wk thank you from the bottom of my heart😎
The salesman, Levi, was awesome! He was really helpful, kind, and patient.
Having said that we ordered our 2022 Chevrolet 2500 pickup in January. We ordered it exactly like we wanted. When it came in the interior was the wrong color. We could live with that so we went ahead with the deal. Then we were told we had to pay for $2313 worth of dealer add-ons. We did not want any of those but were told if we wanted the truck we had to take them.
After waiting for 5 months we went ahead and purchased the truck. Next time we are looking ... Read More DealerRater - May 20, 2022
In the past I have had so many issues with the service department. I can name three service advisors who did not help at all. Because of these issues, I have had to reach out to Sandy McKay every time, which is unacceptable. Ms. McKay is a busy woman and should not be dealing with petty issues.
I was reluctant to take my car which was out of bumper to bumper warranty. I dealt with Al Valencia for the 1st time and all I have to say is AMAZING!
He was willing to listen and help me out. In my 9 ... Read More DealerRater - Mar 14, 2022
A little more professional service than before. Finally got the air bag recall serviced after two appointments.
Before I purchased I pointed out some issues. They were not fixed at the time. Later I discovered the vehicle had 2 different sized tires. Used vehicle inspection is not the best.
I didn't like that when I went to financing department I had to pay for something extra that the dealership added to the car.
Excellent service, added additional service item upon arrival that had not been discussed for original appointment.
Great service, this place is awesome always courtesy, the staff makes you feel comfortable and the wait time is fast.
Good until you sign paperwork. Still waiting on truck. Lost keys excuse. Probably sold it.
I would drive across the country to buy from Yuma Chapman Chevrolet Buick GMC dealership. After visiting and talking to several other dealerships and salespeople, this team made it super easy to purchase our vehicle. Jose was honest and helpful!
Jose was the best I’ve ever met he did a great job he needs a raise
As it has always been my experience! Local Yuma dealerships lack in customer service and the willingness to compete with out of town dealerships prices. After over 2 decades of not buying locally due to those reasons just mentioned, I decided to give our local Yuma dealerships another chance. In the past 3 weeks I visited 2 local dealerships shopping for a new vehicle. I was in the market for a Hyundai Palisade or a Volkswagen Atlas (this review relates to Chapman since they have VW dealerships in Phoenix and Tucson), I contacted Chapman/Yuma with several simple inquiries.... #1) to inquire about the ... Read More DealerRater - Oct 21, 2021
Everything was great! No wait time and car was ready in a few hours! Thank you!
The service staff at Chapman Chevy were professional, courteous and efficient. They are a pleasure to deal with.
My problem was not with the purchase of the Auto, but the fact the service did not know anything about the keys of the Spark
Service person was rude He had no identification tag He yelled at customers instead of talking with them
